How Rogers Corporation made training scheduling 300% faster while reducing record errors by 95%
Unannounced audits are no longer a concern, disconnected spreadsheets were replaced with one unified overview, and employees became more engaged in continuous learning.
An auditor who saw it coming
Rogers Corporation manufactures advanced materials for the automotive sector, where IATF audits set an exacting standard for training and certification records. Training Coordinator Tatiana de Bihl was managing all of it through departmental Excel spreadsheets, and an auditor told her plainly what he thought of that.
“The auditor looked at what we were doing in our spreadsheets and said, ‘What you’re doing here is highly laborious, and I don’t think you’re going to be able to keep this up for much longer,'” de Bihl said. “I knew for sure that it’d be a huge mess if he were to show up unannounced.”
The stakes were high. Forklift truck permits, operator refresher courses, mandatory safety certifications, any lapse carried consequences that went well beyond a failed audit.
“I don’t even want to think about the consequences if someone’s permit were to expire and they were involved in an accident. You’d waste weeks simply in terms of the insurance headache that would follow,” de Bihl said.
Everything in one place
The core problem at Rogers was the same one that trips up most manufacturers at scale. Every department was managing its own spreadsheet, in its own way, with no shared picture across them.
“We really didn’t have a clue what was going on because every department was doing its own thing in a separate Excel spreadsheet,” de Bihl said.
AG5 brought everything into one view without a lengthy onboarding process, getting the team up to speed took only an hour.
Health & Safety’s already pretty grateful to me for all the forklift truck permits that have to be kept up to date.
Tatiana de Bihl
Training Coordinator, Rogers Corporation
Training that pays for itself
De Bihl makes a direct connection between operator qualification and business performance, which goes beyond compliance into cost.
“Trained, qualified operators are worth their weight in gold. Training operators may cost the company a lot of money, but they make fewer mistakes and, in turn, there’s less waste and fewer customer complaints, “ de Bihl said.
Scheduling training runs four times faster than before – a 300% improvement. Registry errors have dropped by 95%. And the visibility AG5 provides has had an unexpected effect on the workforce itself, with employees increasingly motivated to keep learning when they can see their own progress and what’s coming next.
I now have a clearer picture of everything and everyone. Things are under control now, and that was far from being the case before.
Tatiana de Bihl
Training Coordinator, Rogers Corporation
