NetApp Certified Support skills matrix template

Overview

With our free NetApp skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

• NetApp Certified Support Engineer (NCSE)
• NetApp Certified Implementation Engineer (NCIE)
• NetApp Certified Data Administrator (NCDA)
• NetApp Certified Storage Associate (NCSA)
• NetApp Certified Implementation Engineer – SAN Specialist (NCIE-SAN)
• NetApp Certified Implementation Engineer – Data Protection Specialist (NCIE-DP)
• NetApp Certified Implementation Engineer – Backup and Recovery Specialist (NCIE-B&R)
• NetApp Certified Hybrid Cloud Administrator (NCHC)
• NetApp Certified Implementation Engineer – ONTAP Specialist (NCIE-ONTAP)
• NetApp Certified Implementation Engineer – SAN E-Series Specialist (NCIE-SAN E-Series)
• NetApp Certified Storage Installation Engineer (NCSIE)
• NetApp Certified Support Specialist (NCSS)
• NetApp Certified Implementation Engineer – SAN AFF Specialist (NCIE-SAN AFF)
• NetApp Certified Implementation Engineer – FAS Specialist (NCIE-FAS)
• NetApp Certified Support Engineer – ONTAP Specialist (NCSE-ONTAP)
• NetApp Certified Hybrid Cloud Architect (NCHCA)
• NetApp Certified Implementation Engineer – HCI Specialist (NCIE-HCI)
• NetApp Certified Implementation Engineer – E-Series Specialist (NCIE-E-Series)
• NetApp Certified Storage Deployment Engineer (NCSDE)
• NetApp Certified Hybrid Cloud Administrator – ONTAP (NCHC-ONTAP)

Related skills

Technical Support: A key skill for NetApp Certified Support professionals, this involves providing technical assistance to customers. The NetApp Certified Support Engineer (NCSE) certification demonstrates proficiency in this area.

Troubleshooting: NetApp Certified Support professionals need to be able to identify and resolve technical issues. The CompTIA A+ certification demonstrates proficiency in this area.

Customer Service: NetApp Certified Support professionals need to have strong customer service skills to build and maintain relationships with clients. The HDI Customer Service Representative (HDI-CSR) certification demonstrates proficiency in this area.

Collaboration: NetApp Certified Support professionals need to be able to work effectively with other members of the support team. The ITIL Foundation certification demonstrates proficiency in this area.

Attention to Detail: NetApp Certified Support professionals need to be detail-oriented to ensure issues are resolved correctly. The ITIL Intermediate Operational Support and Analysis certification demonstrates proficiency in this area.

Benefits

Skills management software can help NetApp certified professionals stay up-to-date with the latest NetApp technologies and identify areas for further skill development, ultimately improving product quality and customer satisfaction.