It saves me fifty or so discussions
Business Manager at Buyitdirect
It was a pretty daunting task working out who among my fifty or so sales executives had which certification and who didn’t. I used to dream of having this information at my fingertips – anytime, anywhere – because I was using Excel spreadsheets to keep track of everything, and they were really limiting me and weren’t allowing me to plan properly. Since we’ve been using AG5, my dream’s come true
Each team now has a summary view with icons and color schemes that display each team member’s exact certification status. I no longer have to chase up staff members and that alone is saving me fifty or so discussions a year!
Our operations manager asked me right off the bat whether I could implement the solution at one of our other sites
Edwin van Spronsen
Program Manager at De Stiho Groep
I found it really frustrating having to update everyone’s skills in our old Excel spreadsheets. It was always such an effort.
Spreadsheets are unbelievably labor-intensive. There was so much information I needed to record, and it was so easy to make mistakes without even realizing it. Or worse still, unwittingly deleting something with a careless click of the mouse.
And don’t get me started about how we used to email spreadsheets back and forward to each other. We were always losing track of who had the latest version and losing them altogether somewhere on our antiquated intranet system. A lot of us didn’t even have access to our intranet. Go figure!
Eventually, enough was enough, and I decided to find something I could implement without involving our IT department because they were already backlogged enough. I knew I was circumventing them, but I made amends with our IT manager later.
At first, it was pretty nerve-wracking because we were buying an ’empty’ system that we then had to ‘fill’. Were we up to the challenge? And who was this company that nobody had heard of before?
Fast forward and we’ve now entered all our data. All our certification information’s in there. As is all our staff data. And that of all our departments. It was quite an achievement. It’s now live and up and running just the way we’d envisaged.
I can’t tell you how amazing AG5 has been. It’s a piece of cake to navigate. I can now share information with my fellow directors, quickly and easily.
I can see immediately who’s received what training or who still needs training. For example, I can pull up a list of anyone and everyone with a forklift truck certificate. And our shop‑floor trainers can display standard operating procedures, effortlessly.
Our operations manager thought it was incredible. He asked me right off the bat whether I could implement the solution at one of our other sites and only this week, one of our team leaders asked the question I’d been dying to hear, ‘Why can’t I use AG5 yet?’
I think it saves us around eight hours a week
Daniël van der Woude
Innovation Manager at Johma Salades
Our biggest challenge was entering and maintaining all our standard operating procedures in Excel spreadsheets. It used to take at least an hour a day. And if no one was available to do this, it went undone. You’ve guessed it – our spreadsheets were never up to date!
Worse still was that someone had to run an export from our old e‑learning system every week to update those infernal spreadsheets. This was prone to errors because it was all manual data-entry work.
Nowadays, we’ve got a direct link between our e‑learning system and AG5. Take our temping staff for example. They’re not permitted access to the factory until they’ve completed onboarding. It takes five minutes right there and then, and only then does their entry pass allow them access.
We’re extrapolating this approach to operating our machinery, too. For example, our cutting machines. Soon it’ll be impossible to turn on a dangerous piece of machinery if an operator hasn’t received the right training according to our AG5 system.
What’s more, we can assess proficiency levels on the job – more quickly and more easily than ever before. Our trainers can do this using the app on their smartphones or tablets. You wouldn’t believe how many man hours this is saving us. I’d guess around eight hours a week.
My initial fears centered on entering into a business relationship with a new software developer, only to discover their system wouldn’t fully meet our needs, and we’d be wasting even more time and money. I’m so relieved this wasn’t the case. AG5 does exactly what we agreed.
I no longer have discussions where I’m asking myself or others who’s trained for what and when? We used to waste hours working this out whenever a member of the management team asked us for this information.
We’ve also had a few sticky situations with Health & Safety inspectors in the past. Nothing was actually amiss, but each time it used to take us two to three hours before we could produce the information they were asking for. Now it simply takes a click or tap of a button.
In the food industry, we’re used to it taking a matter of minutes to dish up all and any information you could imagine – say, for today’s batch of 20,000 salads – and being able to tell you exactly when each was produced and where they’re all destined for.
But we simply weren’t in a position to demonstrate that the personnel producing those salads had received the proper training. We didn’t have the right systems in place, until we started using AG5, of course!
A selection of clients using AG5 software
After implementing AG5 software, managers often see use of their skills matrices increase by at least 300%.
We’ve finally got one definitive version of each matrix
Gerard van Moerkerk
Training Coordinator at Jacobs Douwe Egberts
We’ve had to change a lot of things recently – adding new staff, moving them about, and altering roles. Doing this using Excel spreadsheets used to be excruciating. They were so cumbersome and unwieldy.
I’m so pleased we can now enter data and make changes quickly and easily. We can see instantaneously what still needs to be done and who needs training or is already qualified. It’s even possible to make individual agreements with members of staff. We couldn’t imagine a more useful tool – all our team leaders are now using it as well.
We can see with far greater accuracy who still needs training and plan accordingly. Before we were using AG5, we really didn’t have this under control, especially where it concerned safety training. Using AG5, we’ve got this under total control.
We can demonstrate training proficiency levels at the click or a tap of a button and all our managers can pull up this information as well. By visualizing this information, we know exactly where we are at any time and can plan accordingly to ensure our staff get the training they need. This is incredibly useful for our team leaders.
It also seems to be creating a greater sense of responsibility among team members themselves. Being able to see this information has sparked their interest and curiosity about what still needs to get done.
Before we switched over to using AG5, we were a little uncertain about whether our data would be in good hands. Was it secure? What would it cost us? What if AG5 went bust? Because you have to understand, we didn’t know AG5 at all well then. But we soon discovered we needn’t have worried about any of these issues – we now have total confidence, helped in part by getting to know AG5 far better, plus factors such as having been awarded ISO 27001 certification.
We’ve already made a lot of progress, having migrated our unwieldy spreadsheets to a single environment where users can access our matrices quickly and easily. Now, we can rest assured that we’re all working with one version and that all our information is up to date.
Of course, there’ve been a few hiccups along the way, but they’ve never been an issue because AG5’s been so responsive in putting things right, straight away.
Actually, it’s been quite amazing how it all panned out and I’m over the moon about our partnership. That may seem a little exaggerated, but so far it’s just been so pleasant working with them. Above all, the speed with which they respond. For example, if I open a ticket, I get an immediate confirmation that it’s been received. Shortly thereafter, I get a notification that it’s been picked up by AG5 staff and that they’re working on a solution.
We’ve also visited AG5 at their head offices in Amsterdam. And I have to say it was refreshing to see and experience how their staff interacted and worked with each other. I always mention this whenever I talk to others about AG5 – not to mention their table tennis table and communal lunch area. It’s an invigorating working environment.
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