Product complaint investigation skills matrix template

A skills matrix template is a tool teams can use to assess their product complaint investigation skills and knowledge

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Excel skills matrix
  • Table of contents

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Overview Copied

With our free product complaint investigation skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

  • Certified Complaints Investigator (CCI)
  • Certified Product Complaint Specialist (CPCS)
  • Certified Product Quality Investigator (CPQI)
  • Certified Complaint Handling Professional (CCHP)
  • Certified Complaint Management Practitioner (CCMP)
  • Certified Complaint Analyst (CCA)
  • Certified Product Incident Investigator (CPII)
  • Certified Customer Complaint Investigator (CCCI)
  • Certified Product Quality Analyst (CPQA)
  • Certified Product Failure Investigator (CPFI)
  • Certified Complaint Resolution Specialist (CCRS)
  • Certified Product Issue Investigator (CPII)
  • Certified Product Safety Investigator (CPSI)
  • Certified Quality Complaint Investigator (CQCI)
  • Certified Product Compliance Investigator (CPCI)
  • Certified Product Nonconformance Investigator (CPNI)
  • Certified Product Issue Analyst (CPIA)
  • Certified Complaints Management Professional (CCMP)
  • Certified Product Investigation Specialist (CPIS)
  • Certified Product Complaint Process Auditor (CPCPA)

Benefits Copied

Skills management software is important in product complaint investigation to ensure efficient allocation of resources, match investigators’ expertise to specific complaints, and track skill development, leading to more effective and accurate investigations.

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Revisions Copied

Original version | July 20, 2023

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