Root cause corrective action (RCCA) skills matrix template

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With our free RCCA skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

  • Certified Root Cause Analyst (CRCA)
  • Certified Root Cause Investigator (CRCI)
  • Certified Root Cause Specialist (CRCS)
  • Certified Root Cause Team Leader (CRCTL)
  • Certified RCA Facilitator (CRCAF)
  • Certified RCA Consultant (CRCC)
  • Certified RCA Practitioner (CRCP)
  • Certified RCA Coordinator (CRCC)
  • Certified RCA Auditor (CRCA)
  • Certified RCA Trainer (CRCT)
  • Certified RCA Engineer (CRCE)
  • Certified RCA Moderator (CRCM)
  • Certified RCA Master (CRCM)
  • Certified RCA Coach (CRCC)
  • Certified RCA Strategist (CRCS)
  • Certified RCA Expert (CRCE)
  • Certified RCA Analyst (CRCA)
  • Certified RCA Team Leader (CRCTL)
  • Certified RCA Specialist (CRCS)
  • Certified RCA Practitioner (CRCP)

Related skills

Root Cause Analysis Techniques: Proficiency in applying various root cause analysis techniques, such as 5 Whys, Fishbone Diagrams (Ishikawa Diagrams), Fault Tree Analysis, or Failure Mode and Effects Analysis (FMEA). Certifications such as the Certified Root Cause Analyst (CRCA) offered by the Association for Manufacturing Excellence (AME) demonstrate expertise in root cause analysis methodologies and problem-solving techniques.

Data Collection and Analysis: Skill in collecting and analyzing relevant data to identify the root causes of problems or issues. Certifications such as the Certified Quality Improvement Associate (CQIA) offered by ASQ validate knowledge of data collection methods, statistical analysis, and interpretation of data for problem-solving purposes.

Problem-Solving Methodologies: Competency in using structured problem-solving methodologies, such as DMAIC (Define, Measure, Analyze, Improve, Control) or 8D (Eight Disciplines), to identify and address root causes effectively. Certifications such as the Certified Six Sigma Green Belt (CSSGB) or Certified Quality Engineer (CQE) offered by ASQ demonstrate proficiency in problem-solving methodologies and tools.

Corrective Action Planning: Knowledge of developing and implementing appropriate corrective actions to address identified root causes and prevent recurrence of problems. While there is no specific certification solely dedicated to corrective action planning, expertise in developing action plans can be demonstrated through experience and practical application.

Continuous Improvement Mindset: Proficiency in fostering a culture of continuous improvement within an organization, promoting proactive identification and resolution of root causes. While there is no specific certification solely focused on a continuous improvement mindset, evidence of continuous learning, involvement in improvement initiatives, and successful implementation of corrective actions can showcase this skill set.


Skills management software is important in RCCA as it helps organizations identify and track the skills of employees involved in root cause analysis and corrective action implementation, ensuring they possess the necessary problem-solving and analytical skills to identify underlying causes of issues and implement effective corrective actions.

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