Total quality management (TQM) skills matrix template
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With our free TQM skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.
- Certified TQM Practitioner
- Certified TQM Specialist
- Certified TQM Auditor
- Certified TQM Consultant
- Certified TQM Coach
- Certified TQM Project Manager
- Certified TQM Trainer
- Certified TQM Quality Engineer
- Certified TQM Process Improvement Professional
- Certified TQM Leadership Specialist
- Certified TQM Change Management Practitioner
- Certified TQM Six Sigma Green Belt
- Certified TQM Lean Practitioner
- Certified TQM Customer Service Excellence Professional
- Certified TQM Supply Chain Management Specialist
- Certified TQM Quality Assurance Manager
- Certified TQM Organizational Excellence Practitioner
- Certified TQM Business Performance Analyst
- Certified TQM Continuous Improvement Champion
- Certified TQM Facilitator
Quality Management Principles: Understanding and applying the principles of Total Quality Management, including customer focus, continuous improvement, employee involvement, process approach, and data-driven decision-making. Certifications such as the ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE) or the International Register of Certificated Auditors (IRCA) Certified Quality Management Systems Lead Auditor demonstrate knowledge of TQM principles.
Quality Planning and Control: Skills in developing quality plans, defining quality objectives, implementing quality control measures, and ensuring compliance with quality standards and requirements. Certifications such as the ASQ’s Certified Quality Engineer (CQE) or the IRCA Certified Internal Quality Auditor validate expertise in quality planning and control for TQM.
Customer Satisfaction Measurement: Competence in designing and implementing customer satisfaction measurement systems, analyzing customer feedback, and driving customer-centric improvements. Certifications such as the ASQ’s Certified Quality Improvement Associate (CQIA) or the Customer Relationship Management (CRM) certification demonstrate proficiency in measuring and improving customer satisfaction.
Quality Tools and Techniques: Proficiency in using a variety of quality tools and techniques, such as process mapping, cause-and-effect diagrams, quality function deployment (QFD), failure mode and effects analysis (FMEA), and statistical process control (SPC). Certifications like the ASQ’s Certified Quality Technician (CQT) or the IRCA Certified Quality Management Systems Auditor validate knowledge of quality tools and techniques for TQM.
Leadership and Change Management: Ability to lead and manage quality initiatives, drive cultural change, and effectively communicate and engage employees in TQM practices. Certifications such as the ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE) or the Project Management Professional (PMP) validate leadership and change management skills for TQM implementation.
Total Quality Management (TQM) benefits from skills management software as it allows organizations to identify individuals with expertise in quality management systems, process improvement methodologies, customer satisfaction measurement, and quality auditing. It ensures that personnel with TQM certifications or experience in implementing TQM principles are engaged in driving continuous improvement and meeting quality objectives.