Customer complaint handling skills matrix template

A skills matrix template is a tool teams can use to assess their customer complaint handling skills and knowledge

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Excel skills matrix
  • Table of contents

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Overview Copied

With our free customer complaint handling skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

  • Certified Customer Experience Professional
  • Certified Customer Service Manager
  • Certified Customer Complaints Specialist
  • Certified Customer Relations Professional
  • Certified Complaint Handling Professional
  • Certified Call Center Supervisor
  • Certified Customer Service Representative
  • Certified Customer Feedback Analyst
  • Certified Contact Center Professional
  • Certified Customer Relations Manager
  • Certified Customer Satisfaction Analyst
  • Certified Customer Experience Strategist
  • Certified Complaint Resolution Specialist
  • Certified Customer Service Trainer
  • Certified Customer Success Manager
  • Certified Customer Engagement Specialist
  • Certified Customer Complaint Resolution Coach
  • Certified Contact Center Supervisor
  • Certified Customer Experience Designer
  • Certified Voice of the Customer Professional

Benefits Copied

Skills management software enhances customer service teams’ communication, conflict resolution, and empathy skills, leading to more effective complaint resolution and improved customer satisfaction.

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Revisions Copied

Original version | August 8, 2023

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