Complaint trend analysis skills matrix template

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With our free complaint trend analysis skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

  • Certified Quality Auditor (CQA)
  • Certified Quality Manager (CQM)
  • Certified Quality Engineer (CQE)
  • Certified Quality Improvement Associate (CQIA)
  • Certified Lean Six Sigma Yellow Belt (CLSSYB)
  • Certified Lean Six Sigma Green Belt (CLSSGB)
  • Certified Lean Six Sigma Black Belt (CLSSBB)
  • Certified Professional in Quality Management (CPQM)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Six Sigma Green Belt (CSSGB)
  • Certified Six Sigma Black Belt (CSSBB)
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE)
  • Certified Quality Technician (CQT)
  • Certified Quality Improvement Associate (CQIA)
  • Certified Quality Engineer (CQE)
  • Certified Quality Process Analyst (CQPA)
  • Certified Supplier Quality Professional (CSQP)
  • Certified Pharmaceutical GMP Professional (ASQ)
  • Certified Quality Technician (CQT)
  • Certified Pharmaceutical GMP Professional (RAPS)

Related skills

Data Analysis: Proficiency in collecting, organizing, and analyzing large datasets containing customer complaints to identify patterns, trends, and underlying issues. Knowledge of statistical tools and techniques is essential for meaningful data interpretation.

Root Cause Analysis: The ability to perform thorough investigations to identify the root causes of customer complaints. This skill involves delving deep into the data and understanding the factors contributing to recurring issues.

Critical Thinking: Applying logical and analytical thinking to interpret complaint data objectively and draw insightful conclusions. Critical thinking helps in identifying correlations, validating assumptions, and making informed decisions.

Communication: Effective communication is crucial for sharing complaint trend analysis findings with relevant stakeholders, such as management, product teams, and customer support. Clear and concise communication ensures that insights are actionable and understood by all parties involved.

Industry Knowledge: Having a solid understanding of the industry, products, and services being offered is vital for contextualizing customer complaints. Industry knowledge helps in recognizing typical pain points and potential areas for improvement.


Skills management software is important in complaint trend analysis, as it allows organizations to identify skilled staff to analyze and address customer complaints effectively, leading to continuous improvement in product or service quality.

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