Complaint trend analysis skills matrix template

A skills matrix template is a tool teams can use to assess their complaint trend analysis skills and knowledge

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Excel skills matrix
  • Table of contents

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Overview Copied

With our free complaint trend analysis skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

  • Certified Quality Auditor (CQA)
  • Certified Quality Manager (CQM)
  • Certified Quality Engineer (CQE)
  • Certified Quality Improvement Associate (CQIA)
  • Certified Lean Six Sigma Yellow Belt (CLSSYB)
  • Certified Lean Six Sigma Green Belt (CLSSGB)
  • Certified Lean Six Sigma Black Belt (CLSSBB)
  • Certified Professional in Quality Management (CPQM)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Six Sigma Green Belt (CSSGB)
  • Certified Six Sigma Black Belt (CSSBB)
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE)
  • Certified Quality Technician (CQT)
  • Certified Quality Improvement Associate (CQIA)
  • Certified Quality Engineer (CQE)
  • Certified Quality Process Analyst (CQPA)
  • Certified Supplier Quality Professional (CSQP)
  • Certified Pharmaceutical GMP Professional (ASQ)
  • Certified Quality Technician (CQT)
  • Certified Pharmaceutical GMP Professional (RAPS)

Benefits Copied

Skills management software is important in complaint trend analysis, as it allows organizations to identify skilled staff to analyze and address customer complaints effectively, leading to continuous improvement in product or service quality.

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Revisions Copied

Original version | July 31, 2023

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