CIMS: Cleaning Industry Management Standard

The Cleaning Industry Management Standard, created by the International Sanitary Supply Association (ISSA), “outlines the primary characteristics of a successful, quality cleaning organization,” according to the ISSA’s website.

The CIMS provides a comprehensive management framework for cleaning service providers to enhance their operational efficiency and demonstrate their commitment to delivering quality services.

Certification in the standard proves a company’s compliance with various aspects of a cleaning business, including quality systems, operational efficiency, performance systems, and human resource development.

While not mandatory, a CIMS certification is beneficial for cleaning service providers looking to establish credibility, demonstrate adherence to industry standards, and gain a competitive edge.

The full CIMS certification process is outlined on the ISSA’s website. It involves applying, conducting an internal review, then undergoing an external audit to ensure that your organization is in compliance with the standards

 A CIMS audit evaluates an organization’s compliance with the standard’s key criteria, which is outlined below:

• Quality systems. Ensuring the implementation of efficient and effective management systems, policies, and procedures.
• Service delivery. Demonstrating a commitment to meeting customer needs and expectations while adhering to industry best practices.
• Human resources. Establishing proper training programs, human resource management practices, and employee development initiatives to ensure a skilled and competent workforce.
• Health, safety, and environmental stewardship. Implementing measures to ensure the safety and well-being of employees and clients, as well as promoting environmentally sustainable cleaning practices.
• Management commitment. Showing leadership dedication to continuous improvement, customer satisfaction, and the overall success of the organization.

A CIMS certification is valid for two years. After that time, an organization must reapply for recertification via the ISSA’s website.

A CIMS certification offers several benefits to organizations. Some key advantages include the following.

Earning a CIMS certification may pose several challenges to organizations. They include:

Here are a few tips for preparing for a CIMS certification:

• Familiarize yourself with CIMS requirements and align existing processes accordingly
• Invest in comprehensive staff training programs to ensure compliance with industry standards
• Maintain organized records and documentation to demonstrate adherence to CIMS criteria
• Implement a culture of continual improvement, regularly reviewing and enhancing operational processes
• Consider engaging consultants or experts with experience in CIMS certification to navigate the process efficiently

For more information and guidance on CIMS certification, you can refer to the following resources:

• International Sanitary Supply Association. The ISSA’s website has a section dedicated to CIMS certification, including steps required for certification, a certification guide, and more. It serves as the primary and most valuable resource for organizations seeking CIMS certification.
• Accredited CIMS auditors. Also on the ISSA’s website, this directory of accredited CIMS auditors is helpful to organizations that are ready to undergo their final CIMS audit.
• Cleaning skills matrix. AG5 offers a free cleaning skills matrix. You can use it to identify, track, and manage skills related to CIMS certifications in your organization.

AG5 stores all certifications in the cloud, providing all authorized personnel with access to the right version of approved certifications. This helps you easily keep track of all data and documentation related to a CIMS certification across your organization.

Using AG5’s skills management software, you can monitor the status of any type of certification that is relevant to your workforce, leveraging intuitive dashboards that provide you with a clear understanding of exactly what is needed to keep your employees skilled and safe.

• International Sanitary Supply Association (ISSA)