Complaint handling skills matrix template

A skills matrix template is a tool teams can use to assess their complaint handling skills and knowledge

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Excel skills matrix
  • Table of contents

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Overview Copied

With our free complaint handling skills matrix template, you will receive a clear overview of the skills that are present in your organization, as well as those that are missing. Using this information, you can develop and implement a plan to ensure that your employees’ skills are up to date, comprehensive, compliant, and ready for the future.

  • Certified Complaint Handling Professional (CCHP)
  • Certified Customer Complaint Investigator (CCCI)
  • Certified Complaint Resolution Specialist (CCRS)
  • Certified Complaint Analyst (CCA)
  • Certified Complaint Management Professional (CCMP)
  • Certified Complaints Auditor (CCA)
  • Certified Complaints Coordinator (CCC)
  • Certified Complaints Investigation Manager (CCIM)
  • Certified Complaints Mediator (CCM)
  • Certified Complaints Team Leader (CCTL)
  • Certified Complaints Resolution Supervisor (CCRS)
  • Certified Complaints Management Consultant (CCMC)
  • Certified Complaints System Administrator (CCSA)
  • Certified Complaint Resolution Trainer (CCRT)
  • Certified Complaints Prevention Specialist (CCPS)
  • Certified Complaints Process Improvement Practitioner (CCPIP)
  • Certified Complaint Handling Analyst (CCHA)
  • Certified Complaints Documentation Specialist (CCDS)
  • Certified Complaint Resolution Coach (CCRC)
  • Certified Complaint Handling Executive (CCHE)

Benefits Copied

Skills management software is important in complaint handling as it helps track and assess the skills and knowledge of personnel involved in handling customer complaints, ensuring efficient and effective resolution, customer satisfaction, and compliance with regulatory requirements.

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Revisions Copied

Original version | July 14, 2023

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