Frequently asked questions
Food and beverage
You can prepare for a food and safety management audit by ensuring your organization is fully compliant with legal requirements, involving relevant employees, reviewing all necessary documentation – and potentially performing an internal audit.
Hazard analysis and critical control points (HACCP) ensures that food safety is addressed in all steps of the supply chain, from raw material production to consumption. You can assess whether your team meets HACCP requirements by conducting a hazard analysis and using it to identify gaps or areas for improvement. You can also establish control measures, monitoring procedures, and corrective actions for potential hazards – as well as maintain clear records of all HACCP procedures and activities.
A food-safety certifications shows that an organization – or an organization’s employees – meet industry standards for safely handling or working with food-related products, processes, or systems in the supply chain.
There are many food-safety certifications. Among the most common are:
- Hazard Analysis and Critical Control Points (HACCP) certification
- Global Food Safety Initiative (GFSI) recognized schemes such as BRCGS, SQF, FSSC 22000, and others
- ISO 22000 certification
- Safe Quality Food (SQF) certification
The International Organization for Standardization (ISO) 22000 is a food safety management system standard that covers all aspects of the food production process, including food safety, quality, and regulatory compliance.
Using AG5’s skills management software, you can easily keep track of all necessary qualifications and documentation related to an ISO 22000 certification, leveraging intuitive dashboards that provide you with a clear understanding of exactly what is needed to keep your employees skilled and your customers safe.
A business is first responsible for food safety the moment it begins handling food, beginning with sourcing raw materials and including processing, packaging, and distribution. All businesses that are involved in any stage of the food supply chain must adhere to industry standards for food safety.
Click or tap the Login button in the top, right‑hand corner for the AG5 login screen or enter https://login.ag5.com in your browser’s address bar.
Simply enter your username and password and hey presto!
Forgotten your password? No worries, click or tap ‘Request new password’ on the login screen and follow the instructions.
If you’re still experiencing any problems, please contact our support department.
A skilled workforce is vital to your business’s success. If your teams lack the necessary skills for the job, it exposes your business to risks such as:
- Loss of productivity
- Safety hazards
- Increased production costs
- Legal and compliance-related implications
Specific certifications vary depending on the products and processes your company works with, as well as your location(s). With AG5 skills management software, you can monitor the status of any type of certification that is relevant to your workforce. Some common examples include:
- Certifications to handle specific tools and machinery
- Workplace health-and-safety training
- Company-specific (internal) certifications
With a predictive or proactive workforce monitoring approach, you track skill levels within your workforce to ensure your teams have the skills they need to perform effectively in the long-term. This is a time-consuming process, which has traditionally relied heavily on Excel spreadsheets, self-reporting, and manual audits. With AG5 skills management software, you will automate workforce monitoring, ensuring that your workforce possesses the right skills and undergoes training activities at the right times.
Each team requires the right set of skills to perform effectively. Some skills are highly specific to the team. For example, team members may require training to handle specific machines or processes. As manufacturing transitions to the age of Industry 5.0, technical and IT-related skills are becoming increasingly important. At the same time, mechanical, engineering and soft skills (such as communication and conflict resolution) are always important.
Not every member of the team needs to have all the same skills. Your skills matrix helps you ensure that the right skills are distributed among your team members. It also helps you identify missing skills, so you can provide additional training or expand your team as needed.
With the rise of Industry 5.0, manufacturers will rely more heavily on robotics and intelligent machines to drive productivity. Your employees will need a broader range of technical skills to work effectively alongside new data-driven equipment. Analytical skills enable employees to spot opportunities to streamline operations. This helps your teams to work more efficiently, saving time and money, while optimizing your use of resources.
Plans and pricing
The AG5 software can be set up in 11 different languages: English, Dutch, German, Spanish, French, Polish, Portuguese, Swedish, Turkish, Japanese and Chinese. The language of the job roles and qualifications will be determined by the customer. For example, you can use the software in English, but import the qualifications and job roles in another language, e.g. Portuguese.
A result is a qualification attained by an employee on a given date. For example, Patricia Jones was awarded her Emergency Response Officer (ERO) certification on 14 January and this has been entered into AG5, counting as one (1) ‘result’.
Yes, definitely. You can switch your AG5 plan at any time.
If you ‘upgrade’ your plan, you’ll receive an additional invoice for the difference in price, and of course only for the remaining days of your current plan.
If you ‘downgrade’ your plan, we’ll deduct the difference from the invoice for your new plan in the next subscription period.
You’re the ‘owner’ – it belongs to you. Period.
We want you to use AG5 not because your data’s locked away inside it, but because you think it’s an amazing product. You can export all your data out of AG5 any time you want, depending on which type of plan you have.
We take your data security very seriously. Our servers are housed in a first‑class, ISO 27001 and PCI DSS certified data center with biometric access and 24/7 surveillance. We guarantee that our applications are always up to date and all the latest security patches have been installed. We use TLS 1.2 encryption on all our subscription plans.