Frequently asked questions
General
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Logging in
Click or tap the Login button in the top, right‑hand corner for the AG5 login screen or enter https://login.ag5.com in your browser’s address bar.
Simply enter your username and password and hey presto!
Forgotten your password? No worries, click or tap ‘Request new password’ on the login screen and follow the instructions.
If you’re still experiencing any problems, please contact our support department.
Plans and pricing
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What languages can I use the software in?
The AG5 software can be set up in 11 different languages: English, Dutch, German, Spanish, French, Polish, Portuguese, Swedish, Turkish, Japanese and Chinese. The language of the job roles and qualifications will be determined by the customer. For example, you can use the software in English, but import the qualifications and job roles in another language, e.g. Portuguese.
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What is a result?
A result is a qualification attained by an employee on a given date. For example, Patricia Jones was awarded her Emergency Response Officer (ERO) certification on 14 January and this has been entered into AG5, counting as one (1) ‘result’.
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Can I switch plans?
Yes, definitely. You can switch your AG5 plan at any time.
If you ‘upgrade’ your plan, you’ll receive an additional invoice for the difference in price, and of course only for the remaining days of your current plan.
If you ‘downgrade’ your plan, we’ll deduct the difference from the invoice for your new plan in the next subscription period.
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Who owns my data?
You’re the ‘owner’ – it belongs to you. Period.
We want you to use AG5 not because your data’s locked away inside it, but because you think it’s an amazing product. You can export all your data out of AG5 any time you want, depending on which type of plan you have.
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Is my data secure?
We take your data security very seriously. Our servers are housed in a first‑class, ISO 27001 and PCI DSS certified data center with biometric access and 24/7 surveillance. We guarantee that our applications are always up to date and all the latest security patches have been installed. We use TLS 1.2 encryption on all our subscription plans.